The Digital Concierge for your Property
Give every guest a stay they'll remember. OnboardGuest is the intelligent portal that anticipates their every need, available in seconds, on any device, in any language.
500+
Properties
< 15 min
To set up
10
Languages
Built for every type of property
Whether you manage a boutique hotel or an Airbnb, OnboardGuest adapts to your guests needs.
A simple solution for properties to implement
Up and running in minutes. No technical setup, no training, just a refined guest experience from day one.
Set up in seconds, not hours
Already have a welcome guide or hotel brochure? Upload it as a PDF and our AI will extract all the information automatically.
Upload your PDF
Drop your existing welcome guide, brochure, or any hotel document.
AI reads it
Our AI extracts Wi-Fi, meals, services, FAQ and more from your document.
Review & apply
Preview each extracted field and choose what to import. One click to fill your setup.
Works with any hotel brochure, welcome guide or PDF document
One scan. An entire stay, elevated.
All the intelligence of a great concierge, distilled into one elegant portal, always current, always personal.
Wi-Fi
Seamless connectivity from the moment they arrive
Meals & Dining
Dining hours & culinary highlights
Bar & Drinks
Opening hours & signature selections
Parking
Access, maps & instructions
Services
Spa, gym, concierge & more
Local Guide
Insider addresses & city discoveries
Check-in / Out
Smooth arrival, effortless departure
House Rules
House etiquette & stay essentials
Info & FAQ
Essential guidance & emergency contacts
Reception
Opening hours, contacts & concierge services
Laundry
On-site laundry services & instructions
Social Media
Stay connected & share the experience
FAQ
Answers to the most common guest questions
Welcome Letter
A personal message to set the tone for their stay
Amenities
Appliances, spaces & everything at their disposal
Custom Branding
Your logo, colors & identity on every page
More sections
& custom content
The smarter way to welcome your guests
Simple, transparent pricing
Start free. Upgrade when you need more.
Free
Free forever
- 1 hotel
- All sections (WiFi, meals, bar, parking…)
- QR code poster
- Photos & custom branding
- 10 languages
- Visit statistics
Pro
Hotels
- Unlimited hotels
- All sections (WiFi, meals, bar, parking…)
- QR code poster
- Photos & custom branding
- 10 languages
- Visit statistics
Frequently Asked Questions
Everything you need to know to get started
Guests simply point their smartphone camera at the QR code displayed in their room or at the entrance. They instantly access a personalized portal with everything they need: connectivity details, dining hours, concierge services, curated local addresses, and available amenities. No app, no form, no barrier.
Setup takes less than 15 minutes. Simply create your account, enter your property information (Wi-Fi, schedules, services), add your local recommendations, and download your personalized QR code poster. You can start using the system immediately and update information anytime from your dashboard.
No. This is one of the major advantages of our digital concierge solution. Guests access all information directly through their smartphone browser by scanning the QR code. This eliminates friction and ensures maximum adoption since guests don't need to download, install, or create accounts.
Yes, absolutely. Your management dashboard allows you to update all information instantly: change Wi-Fi passwords, modify hours, add special events, or update local recommendations. Changes are immediately reflected in the guest portal without needing to print new QR codes.
Onboard Guest works for all types of hospitality providers: boutique hotels, independent properties, vacation rentals, bed & breakfasts, and resorts. Whether you're a 5-room guesthouse or a 100-room property, our platform scales to your needs. The solution is affordable, easy to use, and doesn't require technical expertise, making it accessible for properties of any size.
The platform currently supports English and French, with automatic language detection based on guest browser settings. We're continuously adding new languages to serve international travelers better and help properties welcome guests from around the world.