The Digital Concierge for your Hotel
Delight your guests with a digital portal via a personalized QR Code. OnboardGuest is a digital solution for hotels that centralizes Wi-Fi, schedules, services, and local recommendations, directly on your guests' smartphones.
A simple solution for hotels to implement
OnboardGuest can be installed in minutes, without any technical training or applications to download.
Why Hotels are Switching to a Digital Concierge
Frequently Asked Questions
Everything you need to know about our digital concierge platform
Guests simply scan a QR code displayed in their room or at reception using their smartphone camera. They instantly access a personalized digital portal with all hotel information: Wi-Fi credentials, restaurant hours, check-out times, local recommendations, and hotel services. No app download or account creation required.
Setup takes less than 15 minutes. Simply create your account, enter your hotel information (Wi-Fi, schedules, services), add your local recommendations, and download your personalized QR code poster. You can start using the system immediately and update information anytime from your dashboard.
No. This is one of the major advantages of our digital concierge solution. Guests access all information directly through their smartphone browser by scanning the QR code. This eliminates friction and ensures maximum adoption since guests don't need to download, install, or create accounts.
Yes, absolutely. Your management dashboard allows you to update all information instantly: change Wi-Fi passwords, modify restaurant hours, add special events, or update local recommendations. Changes are immediately reflected in the guest portal without needing to print new QR codes.
Onboard Guest works for all types of hotels: boutique hotels, independent properties, hotel chains, bed & breakfasts, vacation rentals, and resorts. Whether you're a 5-room guesthouse or a 100-room hotel, our platform scales to your needs. The solution is affordable, easy to use, and doesn't require technical expertise, making it accessible for properties of any size.
The platform currently supports English and French, with automatic language detection based on guest browser settings. We're continuously adding new languages to serve international travelers better and help hotels welcome guests from around the world.